Refund policy

Returns and Refund Policy

 

No statutory right of withdrawal

For online orders, Swiss law grants no statutory right of withdrawal or return. A binding contract of sale is concluded once the order is completed.

 

Perishable goods and foodstuffs

Coffee, tea and other foodstuffs are perishable products and are excluded from return unless they are defective.

 

Defective or damaged goods

If your order arrives defective, damaged or incorrect, please contact us within 7 days of receipt at info@zermattkaffee.ch with your order number and, if possible, a photo. We will, at our discretion, provide a free replacement or refund the purchase price of the items concerned.

 

Transport damage

Please report visible transport damage immediately upon receipt, ideally with a photo of the packaging.

 

Equipment and accessories

Coffee machines, grinders and accessories are covered by the statutory warranty rights and any applicable manufacturer guarantees. Please do not return any equipment without contacting us first.

 

Refunds

Approved refunds are issued to the original payment method. Processing may take a few business days depending on the payment provider.

 

Contact

The Private Chef, Marian Podola — Zermatt Kaffee

Furi 151, 3920 Zermatt, Switzerland

info@zermattkaffee.ch